Frequently Asked Questions
Everything you need to know about shopping with Pokeflip
How long does shipping usually take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned with original tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the best fit.
Which payment methods do you accept?
Pokeflip accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.